Your detailed description is greatly helpful, @rajivsab. I understand that my colleagues may have mentioned this earlier in this thread: In QuickBooks Online (QBO), you can connect either the parent account or the sub-accounts, but not both simultaneously. This applies to all banks connected to online banking in QBO, including Chase Bank.  I can see that facing the same issues repeatedly can disrupt the management of your financials within the software. Let’s work through this together and resolve the issue.

When you connect the parent account, QBO consolidates all the transactions from its sub-accounts into a single overview. Conversely, linking each sub-account individually allows for detailed tracking and management of transactions specific to each sub-account, with the totals still rolling under the parent account in your financial reports.

Chase Bank typically provides individual statements for each sub-account rather than a single consolidated statement for the parent account. However, this is something you would have to confirm with your financial institution so you would know which one to link.

After confirming that you only need to connect the parent account, you can disconnect the sub-account first. Just a heads up, when you disconnect, you’ll no longer see transactions that still need to be categorized in the For review tab. I recommend categorizing or matching transactions before following these steps:

1. Go to Transactions, then Bank transactions.
2. Pick the tile for the bank account.
3. Click on the pencil icon, then select Edit account info.
4. Select the Disconnect this account on save checkbox.
5. Note: If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish, and, try again.
6. Select Save and Close.
   

    

Next, proceed with connecting the account. For detailed steps, refer to this article: Connect bank and credit card accounts to QuickBooks Online.

Regarding handling historical transactions, QBO can only go far back 90 days from the current date of the connection. This is often determined by the bank and their policies on data sharing through their connection interfaces.

For transactions older than the 90-day limit, you will need to download and import them. Here are the steps:

1. Log in to your Chase online account.
2. Download the transactions in a CSV, QFX, QBO, OFX, or TXT format.
3. In your QBO account, go to the Gear icon. Then, select Import data.
    
4. From the What do you want to import? drop-down list, choose Bank data.
   
5. Drag and drop the file downloaded from Chase Bank. Then, hit Continue.
   
6. Select the Chase Bank from the list to indicate which account these transactions are from.
7. Follow the on-screen instructions.

When this is resolved, run financial reports to ensure bank transactions are correctly categorized: Run a report in QuickBooks Online.

Having your transactions properly connected is essential, and I hope this solution will help you manage your finances more easily in the future. If you have further questions or clarifications, feel free to click on the Reply button. We're committed to offering ongoing support.