Good afternoon, @hughcan.
Thanks for chiming in on this thread. We hate to hear that you've been having this experience with Bank of America in QuickBooks Desktop.
To escalate the issue, I recommend contacting our Customer Support Team. They'll be able to review your account and see why this is occurring. Here's how:
- Go to the Help menu.
- Press the QuickBooks Desktop Help/Contact us option.
- Enter your question.
- Tap Get a callback.
Please reach back out and let us know how the call goes. We want to ensure that you get this taken care of as soon as possible. Take care!
