Hello again, @Christine2018. Thanks for clarifying that you're located in HK.
You can contact our Customer Support Team anytime when you're available. Here's how:
- Sign in to your QuickBooks Online account.
- Click the Help icon on the top right.
- Hit the Contact Us button at the bottom.
- Enter a short description about your concern.
- Pick the Let's talk button.
- Choose the method on how you'd be connected to support, either chat or email.
Get back to me anytime you if have additional questions in QuickBooks by posting your response below. I'll do whatever it takes to ensure your concerns are addressed. Have a great day.
