I'll help you reconnect your Chase account, RMEL1. 

I haven't seen any open cases similar to yours in our records. You might be experiencing some browser hiccups. Once a website overloads, it could cause unexpected results. 

We'll perform the basic troubleshooting steps to fix it. Let's start with opening QuickBooks Online using an incognito window. This is the best spot to identify web issues. Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N 
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If you haven't encountered any error message, go back to your regular browser, and clear the cache. It's advisable to clear them out periodically. This way, the program will not behave differently.

Also, you can use a different browser like Google Chrome or Mozilla Firefox.

I'll also include the reference on how to connect bank and credit card accounts to QuickBooks Online to better guide you. 

Reach out to us if you have other banking concerns. We're open 24/7 to help you.