Hey there, july1962.

Thanks for sharing the steps you’ve performed to set up your online banking. I'd be happy to help get your Capitol One account connected, so you can start importing the transactions.

The first thing to do is update QuickBooks to the latest release. Updating the software improves its performance and can fix issues you get while using QuickBooks.

Here’s how:

1. Go to QuickBooks at the top menu bar.
2. Then, choose Check for QuickBooks Updates.

To download from the internet:

1. Go to the Downloads & Updates page.
2. From the Select Product drop-down, choose QuickBooks Mac Desktop.
3. From the Select Version drop-down, choose the appropriate version or year.
4. Click on the Search button.
5. In the Here’s your product section, click on Get the latest updates link.
6. Then Save/Save File to download the update.

When the download completes, double-click to install the update. You may need to restart Windows after the installation finishes.

Once done, let's go ahead and set up online banking. For the step by step process, check out this article: Online Banking (Mac).

Please leave me a comment with an update about how things go. I want to make sure that you're taken care of. Have a great weekend.