I appreciate the details you've shared, @KareninAZ.
Allow me to share some details about this specific error message.
This error "Your last online connection was not completed" is identified as Error OL-200, OL-206, or OL-226. This occurs when trying to perform online activities such as downloading transactions or sending bill payments.
In your case, you may clear the stuck transactions. Or deactivate all online services in the Bank Feeds Settings tab. Before that, I'd recommend creating a backup file to avoid data loss.
Here's how to create a backup file:
- Go to the File menu and select Back Up Company.
- Click Create Local Backup.
- Follow the on-screen instruction to save the company data file.
To know more about this error, you can check out this article: Error OL-200, OL-202, OL-206, or OL-226: Your last online connection was not completed.
You may also contact our Customer Care Team to help you with the process. They can perform screen share and help you further with the steps on how to get back to track in downloading bank transactions.
I'll be here if you have other questions. Let me know in the comment section. Take care.
