Appreciate your time raising this to our attention, vicki7,

Our engineering team are currently working on a resolution. At this point, we will need to wait for an update on the ticket that we have submitted about this issue.

In line with this, I also invite you contacting our QuickBooks Customer Care support. They can add you to our notification list so you can stay updated. You can follow the steps above provided by my colleague on how to contact support.

Thanks for your patience as we continue working toward a resolution.

Keep me posted if you have further questions, I'm always here to help. Have a great day!