Thanks for joining us, @JAK-TSD.
I'll help get this straighten out for you. Since you're done with the troubleshooting steps, I recommend contacting our Customer Care Support. This way, they can create a ticket for you and assist you further.
Here's how you can reach out:
- Open QuickBooks.
- Go to Help, then choose QuickBooks Desktop Help.
- Select Contact Us. Then, enter a brief description of the issue.
- Click Let's talk, then choose a way to connect.
Our phone representatives are available from Monday to Friday at 6:00 AM to 6:00 PM Standard Pacific Time.
Once done submitting a ticket, you'll received an update about the resolution when it's available.
In case you need help with other QuickBooks-related tasks, browse this link to go to the page. It has our general QuickBooks topics with articles: View all help for QuickBooks for Mac.
Please know that you're always welcome to reply anytime if you need help with downloaded transactions or with QuickBooks. We're here for you. Take care and have a lovely weekend.
