Hello, JBGB.
I appreciate the steps you've done to get this working and for reaching out to our customer support team.
And I want to make sure you get the best support that can help you with missing transactions in QuickBooks Desktop imported through web connect (.qbo) files.
Our QuickBooks Care Team have the special tools to resolve this and I suggest you get in touch with them. They can initiate a screen share to look closely on this matter and identify the reason for missing transactions so they can bring them back.
Here are the steps to contact support:
- Click Help at the top menu and select QuickBooks Desktop Help.
- In the Have a Question? window, enter a topic.
- Click Contact us.
- Hit the Stat Messaging button.
Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.
Please let me know if you have any other banking concerns by dropping a comment below. Have a wonderful day!
