I appreciate you getting back to us and sharing the results, @marcycpa. I'll help you check to see if your bank is supported, and we'll go through some steps to be sure you can search on your end, too.
To start with the steps, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.
- Google Chrome: Ctrl + Shift + N
- MS Edge and Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If there is a search result, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.
If the issue persists, I’d recommend contacting our Support Team. From there, one of our representatives can pull up your account and investigate this further. Please also take note of the support hours so we can address your concerns on time.
Here’s how:
- Go to the Help (?) icon.
- Select either of these to start: Assistant or Search.
- Choose between chat or call us.
You can also read through this article for the detailed steps on how to connect your bank accounts in QBO:
Here's an article that you might find helpful when matching and managing your downloaded transactions: Categorize and match online bank transactions in QuickBooks Online.
You can also check this article for information on resolving bank error messages or missing bank data in QuickBooks: What to do if you get a bank error or can't download transactions in QuickBooks Online.
As always, don't hesitate to reach out to us or reply down below if you have other questions. We're always here to help and guide you again.
