Good afternoon, @DarthNO2.
It's great to see you back in the Community. Let me point you in the right direction to get this handled as soon as possible.
Based on the details you gave, I recommend contacting our Customer Support Team for further assistance. They'll be able to use a screen share tool to review your account with you to get to the bottom of the problem. Here's how:
- Go to the Help menu.
- Press the QuickBooks Desktop Help option.
- Click the Contact Us button/hyperlink.
- Enter your question and tap Let's talk.
- Scroll down and pick to Get a callback.
It's that easy!
Keep us updated on how the call goes. It's my priority that you're able to get this taken care of. Wishing you and your business continued success!
