"New" Banks Feeds are completely broken

DarthNO2 · ‎November 09, 2022

Last month Intuit had us switch our Bank Feeds to "New" banks they added. I've re-added them several times because nothing seems to be working correctly! While this affects Chase, Bank of America is such a complete cluster I'd debated NOT using Bank Feeds at all because of all the frustration and extra work that must be done to get our accounts to match. Here are some of our issues:

None of our rules are being applied. I keep updating, but none of them are being applied. It's almost like QB doesn't even know we have rules for the entries to be matched too.

Our manual entries are no longer being matched to the feeds.If I send a check out on the 1st, but it's not cashed until the 14th, why does the system no longer recognize the check and match it? I assume this has something to do with the date? Why would that matter? Check 2200 from QB matches Check 2200 from the bank feed, yet I'm not able to link them together. Since there is no way to link them I have been electing to "Ignore" the entry just to make it go away. Which leads to the next issue.

Nearly half of the Bank Feeds that are brought in are duplicates. If I run bank feeds on a Monday, match or ignore every entry. I then run bank feeds immediately after and everything I ignored shows back up so I ignore them again. Half of the entries that are now in QB will show up again Tuesday when I do bank feeds again. Why is Bank Feeds giving me so much work to do?

Before we were forced to use these "New" bank accounts we had a system down. It wasn't great, but it was functional. Bank Feeds associated with these "New" accounts are completely broken! I can't keep trying to set up new Bank Feeds since I know that will fix nothing. Most of my rules have already been updated, but still don't work, so I should just delete them all? What's the point of bank feeds if I have to do everything manually anyway?

Bank feeds were something any of the 3 of us using QB could have used. Now it's a dedicated job to one person to keep track of because of the sheer complexity involved in performing what used to be the simplest operation.

Candice C · ‎November 09, 2022

Good afternoon, @DarthNO2.

It's great to see you back in the Community. Let me point you in the right direction to get this handled as soon as possible.

Based on the details you gave, I recommend contacting our Customer Support Team for further assistance. They'll be able to use a screen share tool to review your account with you to get to the bottom of the problem. Here's how:

Go to the Help menu.
Press the QuickBooks Desktop Help option.
Click the Contact Us button/hyperlink.
Enter your question and tap Let's talk.
Scroll down and pick to Get a callback.

It's that easy!

Keep us updated on how the call goes. It's my priority that you're able to get this taken care of. Wishing you and your business continued success!

DarthNO2 · ‎November 18, 2022

I'm not sure what's going on because now quickbooks is saying that even though everything is correct, it's just simple can't connect to out BoA Checking Account!

Legacy3 · ‎November 18, 2022

I am facing the same exact issue. Its been working fine and since last couple of days QB stopped downloading transactions from Bank of America, but connects fine and no error (Bank of America - New connection)

Many users complained that yesterday in the forum. But now this morning I tried again to see if the issue is fixed, but now I am getting this error when I tried to download from checking account

"Looks like we didn't find the right type of account to link.

That sign-in info was correct, but we can only connect certain types of accounts. You can try a different bank. (2106)"

I deactivated bank feed and re-activated it again and still the same issue

SirielJeaB · ‎November 18, 2022

Thanks for reaching out to us, @Legacy3.

I understand the importance of managing your bank feeds in QuickBooks Desktop. However, we've received reports about the QuickBooks Desktop: Bank Feeds Center for Bank of America, which has an investigation case number of INV-78627. We are unable to provide a particular timeframe for when it will be resolved but rest assured that our engineers are aware of the issue and are working on a solution.

I recommend contacting QuickBooks Online Support to be added to the list of affected users. Here's how:

Sign in to your QuickBooks Online company. Click Help (?).
Choose an either tab to get started: Assistant or Talk to a human.
Search Contact Us.
Start a chat with a support expert.

You can also refer to this article for information on the availability of the various support services that Intuit provides: Support hours and types.

You can read this article if you need to customize and run reports in QuickBooks Desktop: Create and manage reports.

Please click the Reply button below if you need further assistance with you bank feeds. I'm always here to help. Stay safe, Legacy3.

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"New" Banks Feeds are completely broken