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Replying to:
CharleneMaeF
QuickBooks Team

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Thanks for getting back to us, Minniemoo.

 

You can locate the deleted transactions using the Date filter. For the detailed steps, please see this article: Use the audit log in QuickBooks Online.

 

After locating the deposit, let's recreate them. Here's how:

 

  1. + New.
  2. Select Bank Deposit.
  3. From the Account drop-down menu, choose the account you want to put the money into.
  4. Add the necessary details to complete the deposit.
  5. Select Save and close.

 

Once done, you can now enter an adjusting entry for reconciliation in QuickBooks Online

 

  1. Go to Bookkeeping and select Reconcile.
  2. Reconcile your account.
  3. After you've reviewed everything for errors, select Start reconciling.
  4. Select Finish now from the dropdown.
  5. Click Done.

 

Additionally, I've added this article that'll help you learn what to do if QuickBooks Online doesn't match your bank statement at the end of a reconciliation: Fix Issues at the End of a Reconciliation.


Please keep us posted if you need additional assistance managing your reconcile transactions. We want to ensure your friend's books are accurate.

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