Greetings,@TaraLUV. 

Thanks for joining in on this thread. 

This isn't the impression we want to leave you with. If none of the work arounds are fixing the problem, I recommend getting in touch with our Customer Support Team so they can review your account further. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Tap the Contact Us button/hyperlink. 
3. Give a brief description and hit Let's talk. 
4. Scroll down and pick to get a callback. 

It's that easy! 

Come back and let us know how it goes. Have a wonderful day!