Hi there, Uldrick.

Thanks for joining this conversation. I'm here to help you ensure that you receive email confirmations when processing direct deposit (DD) payroll in QuickBooks Desktop (QBDT).

If you've already followed the steps provided by my colleague and the issue persists, I highly recommend reaching out to our Payroll Support team. They have specialized tools that can access your account in a secure environment and investigate the cause of this unusual behavior. Additionally, they can perform further troubleshooting steps if necessary.

Here's how to reach them:

1. In QBDT, go to the Help menu at the top, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then Continue.
4. Sign in to your Intuit account and tick Continue, then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue.
6. Choose to chat with us or Have us call you.

To check for our Support hours, please refer to this article: Contact Payroll Support.

I'm also adding this article that tackles managing and processing DD payroll for future reference: When to send your direct deposit payroll.

Let me know if you have additional questions about direct deposit or anything else by leaving a comment below, Uldrick. I'm always here to assist. Take care.