Thank you for getting back to us, @claudiapsonak.
I'll help you resolve the issue of getting an error message when "1 employee profile needs your attention before you can pay them" when processing a bonus paycheck in QuickBooks Online.
When you receive a notification stating, "Employee profiles require your attention before payment can be processed," it typically indicates missing information in your employees' profiles.
I suggest checking your employee's profiles and ensuring all the information is complete.
Here's how:
- From the left menu, choose Payroll and select Employees.
- Click the employee's name, then check all the information, such as Tax Withholding, Pay types, Payment Method, Deduction, and Contribution section.
If everything is complete and you have the same issue, we can proceed with browser troubleshooting.
The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.
It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.
- Chrome: Press Ctrl + Shift + N
- Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
If the steps above will not work, you can use supported browsers as an alternative.
If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.
For future reference, I'm adding these articles to help you manage employees and payroll taxes in QuickBooks:
Let me know if you have questions about running Payroll. I'm always here to help. Have a great day.
