Hello there, @PR Mgr.
I can see how the inability to run payroll prevents you from paying your employees. This is definitely not the experience we want you to have when working with QuickBooks. With this, I'll ensure you get the help you need from the appropriate support to fix this immediately.
I truly understand that you have reached our technical team already. However, I recommend speaking to our payroll support again since the Alabama Overtime Exemption is still not working on your end, even after the update. They have all the necessary resources to thoroughly examine this issue and provide the most relevant resolution.
Proceed to these steps to get in touch with our technical team:
- Open your QuickBooks.
- Proceed to the Help menu.
- Select QuickBooks Desktop Help/Contact Us.
- Click on the Contact Us tab.
- Enter a brief description of your concern, then Continue.
- Use your Intuit account to sign in and Continue, then select Continue with my account.
- If you don't have an account, choose Create a new account.
- Enter the single-use code sent to your email and select Continue.
- Either choose to chat with us or Have us call you.
You can check their support hours to connect with them accordingly.
On the other hand, once you've already set up and tracked the Alabama overtime exemption, run the Payroll Item Detail report to review the total of the AL-OT exemption.
Feel free to add a comment in this thread for questions or clarifications when running payroll with the new overtime exemption or other related concerns in QuickBooks Desktop Payroll. I can always lend a hand.
