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jkhalaf
Level 1

Payroll deducted twice from Bank Register

I had an issue where my employees stopped receiving their paystubs in Workforce. Everybody at the company stopped getting paystubs as of February 23rd.

I contacted support and they informed me that some Paychecks were corrupt, thus not uploading to Workforce.

The solution was to delete the paycheck, and then recreate it, while ensuring I am not selecting "Direct Deposit."

I did so for 14 paychecks. 

By doing so, my Bank account in QuickBooks got all out of whack and I realized what happened.

When I run Payroll for my 5 employees, the Bank account shows a single line item that totals the total payroll amount and then every employee is listed below that but with a $0.00. So when I run payroll, the deduction in QB is the single lump sum of the payroll.

When QB Support had me delete and recreate the paychecks, each employee now shows the amount of their paycheck, while the lump sum is still there from the original payroll run. 

 

Example, if I run payroll for Bob, Jim, Rachel, Joe and Debbie and that total payroll is $10,000, QB shows a $10,000 line item in my bank register and then lists all five employees below that but with a $0.00.

By following the suggestions of QB support, my bank register still shows the $10,000 line item but also $2,000 for Bob, $2,000 for Jim, etc..... 

 

Any suggestions on how to remedy this?

 

Is there a way to remedy that?   

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