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Kurt_M
QuickBooks Team

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Thank you for ensuring that your QuickBooks Desktop (QBDT) is up to date, @Nicolet31. I'm here to assist you in resolving this issue and to ensure you receive the latest payroll updates.

 

Back-dated paychecks that show after updating payroll are due to stuck paychecks in your system. To address this issue, you'll want to send the usage data to inform Intuit about any modifications in your paychecks. Also, make sure to verify your current subscription status and pinpoint any possible problems that may arise. Here are the steps to follow:

 

  1. Access your QuickBooks Desktop company.
  2. Go to the Employees menu, select My Payroll Service, and then click Send Usage Data. If you don’t see this option, follow the next step.
  3. Go to the Employees menu, and then select Send Payroll Data.
  4. In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

 

If the send is successful, try to get payroll updates again. If you still see the error, proceed to the next steps. Otherwise, I recommend contacting our support team so they can investigate the root cause of the error.

 

For further guidelines, please see this page: Resolve payroll error PS038.

 

In addition, you'll also want to consider inviting your employees to QuickBooks Workforce. This way, they can view their paychecks online.

 

The Community space is available 24/7, so feel free to use the comment section below if you need my help. I also encourage you to ask any additional questions about QuickBooks. This way,  I'll be able to assist you more promptly. Stay safe! 

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