It's nice to see your post today, tharpsauto.

Changes made on the SUI rates in QuickBooks Online (QBO) applies on your future transactions only. 

Here's how to update SUI rate:

1. Go to the Gear icon.
2. Under Your Company, click Payroll Settings.
3. Choose State Tax.
4. Scroll down to the State Unemployment Insurance (SUI) Setup section.
5. Select Change or Add new rate.
6. Refer to your notice from your state and enter your new rate. If the rate is provided as a decimal, you must enter it as a percentage. (For example, enter 3.4% not .034).
7. Enter the Effective Date provided in the notice from your state.
8. Click OK.
   
   

If changing the rate has caused a tax over-payment, I recommend contacting your state's unemployment division to confirm the amount overpaid, and how you would like you to apply the credit. For more details, check out this article: Update your State Unemployment Insurance (SUI) rate in QuickBooks or Intuit Payroll

Once you have spoken with your state, please contact our QuickBooks Care Team. They can assist you in for assistance. Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

If you have further questions while managing your SUI rates, please feel free to drop a line. Have a wonderful weekend.