Hi there, @jonheld,

Let me get the help needed to activate QuickBooks Pro 2018.

There’s another method of activating the license number and product number in QuickBooks. However, we’ll need to pull up your account to generate an activation key.

I need to get you in contact with our Customer Service Team to provide you the key. Here’s how:

1.    Click this link: https://help.quickbooks.intuit.com/en_US/contact
2.    Select QuickBooks Pro/Premier at the top right (beside the country).
3.    Click QuickBooks Setup and Navigation.
4.    Click Activate QuickBooks.
5.    Click the Get Phone Number button or Start a Chat.

Once done, enter the key by following the steps below:

1.    Click the Help menu.
2.    Select About QuickBooks (the last option on the menu).
3.    Press Ctrl + R + P on your keyboard.
4.    Enter the Validation Code.
5.    Click Next to complete the activation.

Now you’re ready to work in QuickBooks. If there’s anything else you need, please let me know.