I acknowledge the importance of fixing this as soon as possible, Rose. Let's do some troubleshooting and ensure the error will be removed. Doing so, you'll be able to use the program without any issues.
There's no need to revert to the 2023 version. There are times when the program's installation files or modules can get damaged for various reasons. When this happens, they can't function properly, leading to issues like runtime errors and freezing behaviors.
To resolve this, we'll need to perform a clean install, which involves completely uninstalling the software from your computer and then reinstalling it. This process will remove the damaged files and modules, replacing them with new undamaged ones. It's like giving QuickBooks Desktop a fresh start.
Before we proceed, create a backup file of your company to prevent any potential losses due to unforeseen circumstances.
To uninstall QuickBooks:
- Open the Windows Start menu. Search the Control Panel, then open it.
- Choose Programs and Features or Uninstall a Program.
- Pick the version of QuickBooks Desktop you want to remove from the list of programs.
- Hit Uninstall/Change, Remove, and then Next. If you don't see this option, sign out and sign back into Windows as an admin.
Once done, install QuickBooks Desktop. QuickBooks will automatically create new folders and rename your old ones.
If the issue persists, I recommend contacting our technical support to check this matter. If necessary, our expert team can refer this to our engineering team.
For future reference, you can visit these resources as a guide in handling your shipping manager and QuickBooks Desktop:
By following the troubleshooting steps, you can ensure that you can use the program with ease, allowing you to focus on your task. If you need further assistance, click the Reply button below. I'm always here for you.
