Thanks for getting back to us with more details, @AkashaDesign. 

If you've already performed the troubleshooting steps I've provided and the issue persists, I recommend contacting our support team for further assistance. Follow these steps:

1. Open QuickBooks.

2. Navigate to Help and choose QuickBooks Help.

3. Click Contact Us.

4. Enter a short explanation of the problem, then Continue.

5. Log in to your Intuit account, select Continue, and then Continue with my account.

6. We'll send you a single-use code via email. Type in the code and hit Continue.

7. Choose to chat with us or Have us call you.

Let me know if there's anything else I can help you with. It's always a pleasure to assist. Take care and have a great day!