Hello there, @Michael77.

I appreciate you sharing your concerns, and I understand how urgent it is to resolve this issue. Please know that I’m here to help you and will guide you to the appropriate support for your shipping questions.

As much as I would like to assist you directly, it’s important to remember that the Community is a public forum. Protecting your security and privacy is our top priority. That said, I recommend that you contact our technical support team for immediate updates on your previous cases. They will be able to securely check your account and provide you with the tailored support you need.

I understand that you’ve already reached out to them, but following up will help them review your recent inquiries and offer the best solutions.

Additionally, I'll provide this reference to assist you in navigating the various features available in different user modes: Features available and tasks you can perform in single or multi-user mode in QuickBooks Desktop.

If there's anything else you need or if you have further questions about shipping management, please don’t hesitate to leave a comment below. Stay safe!