Hi there, @BookkeeperCate.
Thank you for dropping by the QuickBooks Community. I'll make sure your concern with passing the QuickBooks Online Certification is addressed.
Giving you the best experience by completing the QuickBooks Certification is what we aim for. Our goal is to boost your confidence, establish your expertise, and help you earn your client's trust.
To become a certified QuickBooks Online ProAdvisor, you should pass the exam of at least 80 percent in each section. As mentioned above, you only have three attempts to pass the exams. If you fail to do so, you can wait for another 60 days before you can retake the exam. That said, changing the rules to take the exam for unlimited tries and haven't wait for 60 days is currently unavailable.
However, we have a dedicated team that is working on monitoring and handling QuickBooks Accountant customers. They have tools to check your certifications and can share some insights on how to pass the examination. Here's how to contact them: How to contact QuickBooks Online Accountant support?
Please refer to this article to view details on how you can get your current and past certifications and badges: Download ProAdvisor certifications and badges.
As always, you can leave a comment below or start a new thread if you have any other concerns. I'll be keeping an eye on your response.