Hi there, becky.
I'll share clarification about the app you integrated to QuickBooks Online (QBO).
QBO is dependent on the information shared by your third-party app. That being said, I suggest contacting the Tithely Support team. They have special tools that can check and verify if this is possible. They can also perform troubleshooting steps if necessary.
To learn more about manging deposits and chart of accounts in QBO, consider checking out these articles:
You can also visit our website for more resources you can use in the future: Self-help articles.
Please let me know if you have additional questions about this or anything else. I'll be here to assist. Take care.
