Hello, @pfpbp. I understand the significant impact these issues can have on your workflow.
Currently, we have an ongoing investigation about the program crash that occurs when opening files. Rest assured that our engineers are doing their best to fix it as soon as possible.
I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. By doing so, you'll receive email updates on the progress of the investigation and be promptly notified once a resolution is reached. Below, I've provided the steps to connect with our support:
Here's how:
- Select QuickBooks Desktop Help from the Help menu.
- Click Contact Us.
- Type in a short description of your concern, then Continue.
- Choose a way to connect with support.
For more details about our support availability, refer to this article: Contact Support.
Additionally, we recommend backing up your company file regularly to safeguard your data.
Regarding the issue with printing checks, ensure that your printer driver is updated. Frequently, updates address compatibility concerns that can impact printing. If you continue to experience the same issue, there is a possibility that it's associated with the recent release update. This information would be valuable for our support team as well.
I've also included some articles that will help you resolve common printing issues and align your forms to print on continuous-feed printers:
If you have any further insights or observations about the shutdowns, please don't hesitate to share them with us. We genuinely appreciate your patience and understanding as we work towards a solution.
