I completely understand the significance of having a seamless experience while updating your credit card information. I'm here to help you resolve this, 393024358.
To verify if your credit card information is updated, we can access the Account and Settings page. Let me guide you on how:
- Sign in as the Primary or Company Admin.
- Go to the Gear icon and select Account and Settings.
- From the left menu, click Billing Subscription.
- If you need to update, just tick Edit beside your payment method.
- Update your credit card info.
- Ensure the address in QuickBooks is the same as the one on your credit card statement.
- Once everythingβs good, press Confirm card or Save.
For your reference, please see this article: Update the payment method or info for your QuickBooks Online subscription. If the same thing happens, it can be a browser-related problem that might occasionally make QuickBooks Online (QBO) act oddly. Let's solve the issue through basic browser troubleshooting. First, log in to your QBO through a private window, then perform the activity there. The keyboard shortcuts are as follows:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
If the issue has been addressed, switch back to your default browser and clear the cache to start afresh. We can also try another supported browser because the one you're using now may have a temporary problem with QuickBooks Online.
If the issue remains after attempting the steps outlined above, please contact our Customer Support Team. They have the resources to start a screen-sharing session, evaluate your account, and look into this further. To reach them, click this link: QuickBooks Online Support.
Additionally, check out our general help topics page if you need help with other tasks in QBO. Type your concern in the search field, and this page will route you to the related help articles, Community discussions, video tutorials, and more.
You're always welcome to get back to this thread if you have other QuickBooks-related concerns. I'll be around ready to back you up. Keep safe.
