I recognize the importance of getting this issue resolved, @DLT13.

This is not the experience we want you to have. I'm here to address your concern with this query with your account.

Regarding your concern, you can request to be a primary admin. This way, you can manage your account subscription and seamlessly use the product. If the primary admin or contact is unavailable to transfer the role to you, you can send a request to our account protection team. 

You can do this by following the process below:

1. Gather your documents.
2. Complete the form and send your request.
3. Lastly, we'll review your case as soon as possible.

Once the review is complete, you’ll receive an update via email with the status of your request. 

For a detailed step-by-step process, you can refer to this article for reference: Request to be the primary admin or contact. Thus, the process must be completed for the safety and security of your account.

On the other hand, see this article for more information about handling roles and permissions in QBO: User roles and access rights in QuickBooks Online.

Ping me a reply if you have any further questions about managing your account. I'll always be ready to assist you. Stay healthy and hydrated.