I appreciate you bringing this matter to our attention, Pam2531. 

Before we begin, please verify first if it came from Intuit. If you confirm that the deduction was made by QuickBooks Online (QBO), we recommend that you reach out to our support team to investigate the charges and determine why they are being deducted from your account. Our support team will be there to assist you in resolving any issues related to these charges. 

You can also navigate to this material to know when the best time is to call our support: QuickBooks Online Support. 

Always remember that you can reactivate your QuickBooks Online account. This resource provides detailed instructions on how to do so.: Resubscribe to or reactivate QuickBooks Online. 

Keep us posted if there's anything else you'd like to ask us, and we'll make sure to help you in any way we can.