Hello there, @jryan2181.

Since you have ensured that all Knowledge Checks are answered, let's also ensure you check and comply with all the prerequisites to finish the lesson. Otherwise, we can perform browser troubleshooting steps to resolve any unusual behavior you may be experiencing with a cloud-based application like QuickBooks. To get started, let's open your company file in a private browser using these shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once complete, return to your regular browser and clear the cache and cookies to help prevent similar issues in the future. Additionally, consider using other supported browsers to enhance your experience potentially.

Moreover, get answers to commonly asked questions about QuickBooks Online training and certification from this article: Frequently Asked Questions about ProAdvisor training and certification.

I'll keep the thread open to assist you if you have additional concerns about taking Pro Advisor Certification in QuickBooks, @jryan2181. I'm always around to lend a hand for help. Have a good one!