The user view is likely set to Business View, which is why you're not seeing the option to create a journal entry in QuickBooks Online (QBO), wilno1019. Let's switch it to Accountant View so you can continue creating your journal entry.
Here's how:
- Go to the Gear icon at the top right.
- Choose Switch from Business view to Accountant view at the bottom.
After that, return to the + New button to continue creating your journal entry. For more details on how to make a journal entry, consider checking out this article: Create journal entries in QuickBooks Online and Intuit Enterprise Suite.
If the journal entry option is still missing from the + New button, try logging into your QBO account using a private browser (incognito mode). Sometimes, browsers can become cluttered with frequently accessed pages, which may cause unusual responses.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox or Internet Explorer).
- Control + Option + P (Safari).
If it works in incognito mode, go back to your default browser and clear its cache. Occasionally, the cache can become overwhelmed with outdated data, leading to viewing and performance issues.
For your future reference, you can refer to this article for best practices when reconciling your account: Reconcile an account in QuickBooks Online. This article also provides guidance on addressing challenges during the reconciliation process.
Additionally, we offer a QuickBooks Live Expert Assisted service that helps users with their downloaded transactions, online banking challenges, and various accounting tasks. Our experts provide insights on best bookkeeping practices and how to use QuickBooks effectively.
Whenever you need assistance in achieving your QuickBooks goals, please remember that I'm always here to guide you.
