Hi there, @jerryo99. Thanks for joining the thread.
In QuickBooks Desktop, you can use the Automated Password Reset tool to help you access your company file.
Here's what you'll need to do:
- Download the Automated password tool for QuickBooks Desktop.
- Choose your QuickBooks Desktop version.
- Enter the necessary information, then select Next.
- Accept the license agreement to download the tool.
- Run the Automated Password Reset tool, then enter the token number received via email.
- Pick the same QuickBooks version from the QuickBooks Desktop Products drop-down.
- Select Browse for Company File, then choose the company file you want to reset the password for.
- Enter the correct Company File Admin User Name.
- Enter your New Password and then Confirm New Password.
- Hit Reset Password to finish the process.
Once done, you can now log in to your company file using the new password set.
For more information about this process, you can read this article: Use the Automated Password Reset Tool for QuickBooks Desktop.
Let me know if there's anything else I can help, I'm more than happy to further assist. Have a wonderful day ahead!