Hi there, @RosieSpecial.

I appreciate you doing the steps about the Compatibility mode mentioned by Fiat Lux Asia. 

But since it didn't work on your end, I suggest contacting our phone support team. This way they can further check your QuickBooks and provide alternatives to fix your concern. 

Here's how:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact us at the bottom of the window.
4. Enter a brief description of your concern, then choose Search.
5. Click Start a Message to process your request and have an available agent for you.

Also, I've added this article to learn the different types of support we offer at Intuit and its availability: Support hours and types.

Just click the Reply button if you have anything else to add. I'd be glad to assist you. Have a pleasant day.