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atypicalsmith
Level 2

QBO ProAdvisor Certification problem

Does anyone have a "hotline" telephone number for the QBO ProAdvisor exam? I finished the first three sections but when I got to Section 4, which covers "Managing Your Clients and Work", the questions weren't even close to the material covered. The material in that section is managerial in nature, covering the different subscriptions, usage limits, managing your work and team, etc., whereas the section 4 questions were asking for specific product knowledge. Example: Which 2 problems does the Pay down credit card workflow solve for clients?" 

The first call to support lasted half an hour, with a promise of a callback which never happened. The second call, which lasted 2-1/2 hours  and was mostly "on hold", was to people who didn't have a clue and said it must be my browser or that I was too stupid to pass the test because there was no way the questions could be wrong.  One even asked me why I completed the test since I thought it contained the wrong material, not knowing that you cannot exit it while in progress!!! Help!

 

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