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Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll

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Replying to:
Jen_D
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Thanks for posting an update here, @Skellytonne.

 

If you experience any unusual issues with your estimate templates, like styles not applying or missing fields, run some browser troubleshooting steps to fix it.

 

Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite the data and will not remove history unless done manually.

 

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

Once done, check if the custom field appears this time. If it works fine, clear the cache to resolve browser issues in QBO. Using a different browser can also help.

 

However, if the same issue persists, I recommend getting in touch with our Support Team. They can help report this to our engineers who can help with program bugs and other technical concerns.

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Payroll, Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.
  7. When using this option, make sure to enable pop-up windows . The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

 

This thread is always open for additional questions and updates. If you need further assistance with QuickBooks estimates ang templates, do tag me anytime. I'm always right here to help.

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