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Why doesn't anything happen when I select a button or link?

by Intuit • Image Alt Text 17
Image Alt Text Updated 5/26/2026 11:41

If you click a button or link and nothing happens, that means that pop-up windows are being blocked. To troubleshoot this issue, please select the appropriate browser below, and follow the steps.

Firefox (Windows or Mac): Check for pop-up blockers

  • Open Firefox, select Menu ≡, then select Settings.

  • Under Privacy and Security, Scroll down to Permissions.

  • Go to the Block pop-up windows uncheck the box, or select Exceptions… and add qbo.intuit.com as an exception by clicking on Allow.

  • Select Save Changes.

  • Once adjusted, sign out, close Firefox, reopen it, and sign back in.

  • Try accomplishing the task you were blocked from before.

Note: The steps may vary depending upon your browser version.

Things to consider:

  • There are various toolbars that have their own pop-up blockers. The menu options or icons for the pop-up blocker will vary between different toolbars.

  • Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it will list the number of pop-ups blocked or current on/off status.

  • If your QuickBooks Online pop-ups are still blocked, you can use the Windows hotkey by holding down the CTRL key before clicking the button or link that brings up the pop-up window.

Google Chrome: How to check for pop-up blockers

  • Open Chrome, select More, then select Settings.

  • Select Advanced.

  • Under Privacy and security, select Content settings.

  • Select Pop-ups and redirects.

  • Switch the setting to Allowed or Blocked.

    • To the right of Allow, select Add.

    • Enter qbo.intuit.com.

    • Select Add.

Things to consider:

  • There are also various toolbars that have their own pop-up blockers. The menu options or icons for the pop-up blocker will vary between different toolbars.

  • Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it'll list the number of pop-ups blocked or current on/off status.

  • If your QuickBooks Online pop-ups are still blocked, you can use the Windows hotkey by holding down the CTRL key before clicking the button or link that brings up the pop-up window.

Safari: Check for pop-up blockers

  • Select Safari, then select Preferences.

  • Select Security.

  • Uncheck the Block pop-up windows box to enable pop-ups.

Another way to enable pop-up in Safari is select Safari Preferences > Select Websites > Click on Pop-up Windows > On the right side you will see Currently Open Websites > Select Website > From the dropdown menu select Allow.

Note: The steps may vary depending upon your browser version.

Things to consider:

  • There are also various toolbars that have their own pop-up blockers. The menu options or icons for the pop-up blocker will vary between different toolbars.

  • Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it'll list the number of pop-ups blocked or current on/off status.

Note: To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

You now know how to check for and update pop-up blockers in your browser.

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