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AldrinS
QuickBooks Team

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I've got you covered, Hampty.

 

I'm here to get you pointed in the right direction for determining on how to apply the payment to the right invoice.

 

I'd love to pull up your Merchant Service account and trace the payment so that I can change it to the right customer. However, the resources necessary to accomplish this is under our Merchant Services Team, so I highly recommend you reach out to them. They can pull up your account in a secure environment and make the necessary adjustments right away.

 

After that, the details in the Ready To Record tab would also be corrected. That said, you can go ahead and record it as a deposit. For more information about this, you can check out this article: Record Merchant Service Deposits

 

That should do it. Keep in touch if there's anything else I can do for you. I always have your back and am always happy to help. Thanks for reaching out, wishing you all the best.

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