Thank you for considering the steps shared by my colleague, @Shawn C17.
Also, I appreciate you for getting back here and providing further clarification.
Since you're using QuickBooks Online through Google chrome or a browser, I'd recommend following the troubleshooting steps shared by my colleague TirzahC above. Those steps help when unusual behavior happens during QuickBooks Online navigation.
You can also follow the same process or shortcut keys below:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
- Command + Shift + N for Safari
Aside from that, you can use another supported browser:
- Google Chrome
- Mozilla Firefox. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
- Microsoft Edge
- Safari 11 or newer (Mac only)
However, if the same thing happens after performing the recommended troubleshooting, we'd like to hear you through a phone call. One of our specialists will conduct a further investigation using their available tools. This way, we can easily figure out the main reason why it happened.
To contact us, please log in to your QuickBooks Online (QBO) account. Then, utilize the Help icon. Follow the on-screen instructions to complete the process.
Also, I've gathered some articles about managing products and services in QuickBooks. You can get more details from the links below:
Please let us know how it goes by commenting below. We're all right here to help you anytime. Take care and stay safe, Shawn C17.
