Let me help you route to the right support, 8913 Lewis. 

If you are referring to delayed deposit, the funds reach your deposit bank account within 2-3 business days of the transaction. However, it varies depending on the time of day you enter transactions, which financial institution you choose for transactions to be deposited in, and how long it takes your bank to verify or process electronic deposits.

The approximate wait time for credit card payments to be transferred to your bank would take 5-7 banking days. While ACH deposits may take 7-10 business days. To learn more about this one, see the Find when QuickBooks Payments deposits your money article for your guidelines.

To talk to our support agent, I'd suggest contacting the QuickBooks Payments Support Phone Team. They'll pull up your account in a secure environment and help you with this one. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. 

Visit our QuickBooks Payments page for more insights about managing your customer payments on your account.

Feel free to update us after contacting our support in the comment below. I'd like to ensure this is resolved for you. You have a good one.