Jamie,

Thank you!  I greatly appreciate your reply :>  This is exactly what I suspected would be the case, that going the tech support route would not solve the problem, only infuriate me.  So, to the work-around it goes!

Quickbooks,

I have used you for over twenty years.  I have not been interested in learning new software, but these customer tech support/software glitch issues are piling up.  I too might start looking around for a different program......