Let’s re-sort the list used in both estimate and purchase order, @IASJeri.
This resolves any unexpected behavior such as different total amount when converting estimates.
Here’s how:
- Go to the Lists menu.
- Select the Item list.
- Place a check-mark in the Include Inactive (or Show All) tickbox.
- Click the List button.
- Choose the Re-sort List.
- Click OK on the message “Are you sure you want to return this list to its original order?".
You can refer to this article for more detailed steps: Re-sort lists.
Once completed, let’s run the Verify and Rebuild tool to resolve recurring data damage issues.
1. Create a back-up copy of your company’s file.
2. Verify the integrity of the company file.
a. Click File.
b. Choose Utilities.
c. Select Verify Data.
d. If a problem is detected:
i. Go to File.
ii. Select Utilities.
iii. Choose Rebuild Data.
iv. Run the Verify Data from step 1 one more time.
v. If it still fails, restore a backup or contact technical support.
You can perform the Rebuild Utility Tools for at least 3 times. Also, this will resolve For more detailed instructions, you can check this article: Fix data damage on your QuickBooks Desktop company file.
On the other hand, I'd suggest contacting our Technical Support Team to further assist you with the recurring Outlook issue. They have the tools to investigate the root cause of this issue using a secured remote access session.
Leave a comment below if you have other questions. I’m always here to help.
