Hello @Karen SCR,
Thank you for providing the clarification about the what you're seeing in the payment section.
One reason that you may be missing the payment options at the top right is how you're sending your invoice. For this option to appear, you will need to be sending an online invoice. Here's to enable this feature:
- Click the Gear icon.
- Select Account and Settings.
- Click Sales on the left.
- Select within Online delivery
- Click the drop-down under Additional email options for invoices and choose Online invoice.
- Select Save.
I've included a screenshot to serve as a visual aid:
Should you not have this option after enabling this feature, I recommend contacting the Merchant Services Support Team. They have specialized tools to review your account and assist you with adding these payment options to your invoice. You can locate their phone number at the following link: QuickBooks Payments Contact Page.
I want to ensure that this is taken care of, so please feel free to post an update. Wishing you a wonderful day.
