Hi there, truk4u.
Thank you for sharing that screenshot. That helps us diagnose what's going on. The reason you're unable to make it inactive is because its in use with one of your sales lines. So, in order to make the account inactive you'll first need to remove whichever sales line is currently using it. If you aren't sure which one is using it, don't worry, you can reach out to our support team and they can guide you through click-by-click on how to find the sales line, remove it and then inactivate the cash account. To reach them, you can follow these steps:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Enter your concern, then select Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
I'm also including a few helpful articles for you to check out below.
Thank you for your time and I hope you have a lovely day.
