Nice to see you in the thread, @Lori0830.
Let me guide you in paying a bill in QuickBooks Desktop (QBDT) so you can enter ACH in the Check No. column.
Here's how:
For your visual reference, you can watch the video found in this article: Pay Bills in QuickBooks Desktop.
If the issue persists, let's run the Verify Rebuild Data tool that helps identify and repair data issues within your company file. But before doing so, let's ensure that your QuickBooks Desktop is updated to the latest release.
Please let me know how things go on your end. I want to ensure this gets resolved for you. Take care.