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The error that you've encountered usually happens due to a configuration issue in the program. To isolate this, you'll want to make sure to update your Microsoft Office 365 release and QuickBooks Dekstop to the latest release.
Once done, verify that your Microsoft Outlook is set as the default mail app on your computer:
If your Outlook is still crashing, you can perform the additional troubleshooting steps in this article: Crash: Com Error in QuickBooks Desktop.
I'm also adding this article to learn how to resolve common Outlook issues in the program: How to fix "Error: QuickBooks is unable to send your email to Outlook.
Feel free to leave a comment below if you have any other concerns or follow-up questions about this topic. Have a good one.