Hello there, @thetaxlady.

Not being able to get the resolution you need can be a deal breaker, most especially if you have other tasks. It is our main goal to ensure all our customers concerns are addressed. 

While you already did all possible troubleshooting from this thread without a result, we really need to let our technical service people handle this. They can have the tools to diagnose your company file and provide other solution to help resolve missing features in the program.

To get a live representative, use the following steps in your account:

1. On your QuickBooks company file, click the Help menu.
2. Tap the QuickBooks Desktop Help option.
3. Press Contact us on the pop-up box.
   
4. Click on the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search, then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

I want to make sure you're taken care of, please come back here anytime for updates and additional questions. I'll be right here if you need other help.