Hi there, @Lauren. I'd be glad to assist you today!
It's good to know that you've unreconciled them after knowing that they've been reconciled when checking in the register. However, the balance is off by that amount. To rectify this, I'd recommend reviewing your previous period's reconciliation. This will help us determine whether the opening balance for the current period is correct.
You can follow the steps in this link: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.
In addition to that, you visit these links about reconciliation in QBO:
Feel free to leave a reply if you have additional questions about reconciliation. The Community is always glad to help. Take care always.
