Hi VEJ72,

I can feel your pain. I recently had a similar experience with my service provider, where a particular feature was accidentally activated without my knowledge and bloated my bill.

I'll let you contact our QBO Support team again since we can't check account details from here. I understand that you called. However, only they have the tools to process refund requests and review your transactions. You can contact them tomorrow from 6 AM to 6 PM PT.

If there's anything that I can help aside from reviewing your billing details, just reply to this thread.