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Hi dLearned,
Thank you for doing the basic browser troubleshooting steps.
I looked at the first screenshot you shared, and I can see that you're doing the right thing by adjusting the unapplied payments. But please check again to make sure no other transactions are mistakenly included in the Amounts to credits value. If you don't find any such transactions, please contact our support team for more help.
- Click the Help tab in the upper-right corner.
- Go to the Assistant tab.
- Click Get help from a human.
- Choose Chat with us or Have us call you.
If you have any other concerns about your transactions, please don't hesitate to go back to this thread. Take care and have a good one!